Shipping policy

 

1. Introduction

At LumiCraft USA, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on https://lumicraftusa.shop.

  • Service name Standard Shipping
  • Price Free
  • Total Delivery Time 3 to 7 business days total
  • Destination United States (lower 48 states only)
  • Coverage All products unless a product page says otherwise

2. Shipping Destinations

United States

  • We currently ship to addresses within the contiguous United States (lower 48) only.
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping: Free on all eligible orders shipped within the lower 48 contiguous United States

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

All orders are processed within 0 to 2 business days (Monday to Friday). Orders placed after our daily cut-off time of 5:00 PM (EST) will be processed on the next business day.

Please note that orders are not processed or shipped on weekends or public holidays.

4.1 Shipping Time & Delivery Estimates

Once processed, orders are shipped via our Free Shipping method and typically arrive within:

  • Transit Time: 3 to 5 business days
  • Total Delivery Time: 3 to 7 business days (processing + transit)

Delivery times may vary based on your location and carrier delays beyond our control (e.g., weather, high shipping volume, etc.).

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 3 to 7 business day window, email us at contact@lumicraftusa.shop or call +1 (301) 404-2092.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

  • Photograph the packaging and the item
  • Contact us within 48 hours at contact@lumicraftusa.shop

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

  • Return shipping Customer pays return shipping unless the item is defective or not as described
  • Refund timing Refunds are processed within 14 days after we receive the return to the original payment method

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

  • Email contact@lumicraftusa.shop
  • Phone +1 (301) 404-2092
  • Mailing Address (not for returns or products): LumiCraft USA, 13701 Esworthy Rd, Germantown, MD 20874, United States
  • Service hours Monday to Friday, 9 AM to 6 PM EST

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with LumiCraft USA.